Privacy Policy

Last updated: December 2024

This Privacy Policy describes how Label Maker ("we", "us", or "our") collects, uses, and shares information about you when you use our Google Workspace Add-on and related services (collectively, the "Service").

Information We Collect

Information You Provide

When you use Label Maker, we may collect information you provide directly, including:

  • Account Information: Your Google account email address when you install and use the add-on.
  • Payment Information: If you upgrade to a premium plan, payment is processed by Stripe. We do not store your credit card information.
  • Support Requests: Information you provide when contacting us for support, including your email and message content.

Information Collected Automatically

When you use our Service, we automatically collect certain information:

  • Usage Data: Information about how you use the Service, such as features used and templates selected.
  • Device Information: Browser type, operating system, and device identifiers.
  • Log Data: Server logs including IP address, access times, and error reports.

Information from Google

Label Maker accesses Google Workspace data to provide the Service:

  • Google Docs: We access your documents to insert and format labels.
  • Google Sheets: If you use mail merge, we read your selected spreadsheet data to populate labels.
  • Google Drive: We access Drive to list and open files you select.

Important: We do not store the content of your documents or spreadsheets on our servers. All document processing happens within Google's infrastructure.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Respond to your comments, questions, and support requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Send you technical notices, updates, and administrative messages

Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: We work with third-party service providers (like Stripe for payments) who need access to information to perform services on our behalf.
  • Legal Requirements: We may disclose information if required by law or to protect our rights, privacy, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We will delete or anonymize your information upon request, unless we are legally required to retain it.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit using TLS/SSL
  • Secure authentication through Google OAuth
  • Regular security audits and updates
  • Limited employee access to user data

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate information.
  • Deletion: Request that we delete your personal information.
  • Portability: Request a copy of your data in a portable format.
  • Objection: Object to certain processing of your information.

To exercise these rights, please contact us at info@labelmaker.co.

Google API Services User Data Policy

Label Maker's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: